Return & Refund Policy:
Shop confidently at MyAzGold knowing you may return your items within 14 days of having received them for a full refund subject to the following refund and return policies:
- Buyer will pay return shipping costs
- To be eligible for a return jewelry pieces will be inspected by our jewelers and must be deemed unworn, unaltered, and in original condition to be accepted for a refund. We will notify you via email once inspection has been completed whether your item has been accepted for a refund or rejected. If accepted, refunds will only be provided to the original payment method.
- Jewelry must include all original tags still attached
- Original shipping and handling costs will not be refunded
- Refunds are not allowed on any customized pieces including but not limited to any size rings, custom gold names
- Items that arrive defective or broken are eligible for a full refund as long as you notify us within 7 days of having received the item.
- If you change your mind your eligible to return the item within 14 days of having received the item as long as it is not a customized jewelry piece.
To initiate a return please email us at return@myazgold.com or call us at 1(800) 368-0332 Monday - Friday 9am - 5pm or Saturday & Sunday 11am - 5pm (MST).
Cancellation Policy
We are not able to make changes or cancel any purchase order once it has been placed. Each purchase order gets processed immediately by our jewelers and they begin producing orders immediately therefore we cannot guarantee order cancellations. If you need help with an order please contact us via email at ordersupport@myazgold.com or call us directly at 1800-368-0332 Monday - Friday 9am - 5pm/Saturday & Sunday 11am - 5pm - Mountain Standard Time.
Shipping Policy:
- All purchases are shipped fast and free via Ground Shipping only within the United States; Expedited shipping is available at a cost to be covered by the customer.
- All orders are handled immediately, all in stock items are shipped within 2 business days from date of purchase. You will receive an email notification when your item has shipped so you may track its delivery.
- All deliveries will require signature confirmation at the time of delivery, without signature confirmation items shall not be delivered.
- MyAzGold is not responsible for lost, held, stolen, or damaged jewelry items that may occur from the shipping and handling process. Items are inspected and secured prior to shipping. Ownership of packages turned over to the shipping carrier (USPS,UPS,or Fedex) transfers to the buyer. MyAzGold is not responsible for mis-delivery errors via carrier, or incorrect shipping information.